💸 Refunds

Refund Policy

Last updated: September 18, 2026

This policy explains when a payment to ClearVoice (operated by Void IT Solution) is refundable.

1. Pay-per-minute processing

Minutes are consumed the moment we finish processing your file. Once a file has been successfully processed and a cleaned result delivered, that charge is final and non-refundable -- you're paying for the processing that already ran, not for the file itself.

2. If we fail to deliver

If a job fails because of an error on our side (a bug, a crash, or a cleaned file that's unusable due to a processing fault) and we cannot deliver a working result, we will re-credit the minutes to your account or refund that specific charge -- whichever you prefer. Contact us with your job details and we'll sort it out.

3. Unlimited monthly plan

The unlimited monthly plan is billed for the full month up front and is non-refundable once the billing period has started, including if you stop using it partway through. You can cancel at any time to stop future renewals.

4. International / card payments via Paddle

Payments processed through Paddle.com Market Ltd follow this same policy, but because Paddle is the Merchant of Record for those transactions, any approved refund is issued by Paddle back to your original payment method, and Paddle's own buyer policies may also apply.

5. How to request a refund

Contact us at clearvoicehq.com/contact within 14 days of the charge, including your transaction ID (bKash/Nagad TrxID, or your Paddle order/receipt ID) and a short description of what went wrong. We review every request individually.

6. Processing time

Approved refunds are typically issued within 5-10 business days, back to the original bKash/Nagad wallet or payment method used.

7. Contact us

Questions about a charge? Reach us at clearvoicehq.com/contact -- see also our Terms & Conditions.