Last updated: September 18, 2026
This policy explains when a payment to ClearVoice (operated by Void IT Solution) is refundable.
Minutes are consumed the moment we finish processing your file. Once a file has been successfully processed and a cleaned result delivered, that charge is final and non-refundable -- you're paying for the processing that already ran, not for the file itself.
The Unlimited plan is available as a recurring weekly ($2.99/week) or monthly ($6.99/month) subscription, billed automatically at the start of each billing period. Each recurring charge is non-refundable once that period has started, including if you stop using it partway through. You can cancel at any time from your account's Billing settings -- cancelling stops all future renewals, and you keep full access until the end of the period you already paid for.
Our order process is conducted by our online reseller Paddle.com. Paddle.com Market Ltd is the Merchant of Record for all our orders. Paddle provides customer service inquiries relating to billing and handles returns and refunds back to your original payment method in accordance with their buyer terms.
To request a refund for an eligible technical failure, contact us via email at hello@clearvoicehq.com or through our contact form within 14 days of the charge. Please include your account email, Paddle order/receipt ID, and a brief description of the issue. We review all requests within 24 hours.
Approved refunds are typically processed by Paddle within 5-10 business days, credited directly back to the original payment method used.
Questions about a charge or refund? Reach our support team: